Privacy Policy

Last Updated: October 2026

Bristol Favours Little Treasures respects your privacy. This Privacy Policy explains how we collect, use, store and share personal information when you visit bristolfavours.co.uk, purchase our toys and collectables, or contact us.

1. Who We Are

Bristol Favours Little Treasures is responsible for the personal information collected through our online store.

Address: 134a Church Rd, Redfield, Bristol BS5 9HH, United Kingdom

Email: contact@bristolfavours.co.uk

Phone: +44 79 7444 9801

Website: https://bristolfavours.co.uk

2. Information We Collect

Depending on how you interact with our website, we may collect:

  • Contact information, including your name, email address and telephone number.

  • Order information, including billing and delivery addresses, purchased products, order values and return details.

  • Payment information, including payment status and transaction references provided by payment processors.

  • Customer communications, including enquiries, complaints and support requests.

  • Technical information, including IP addresses, browser types, device information and security logs.

  • Website usage information and cookie preferences, where applicable.

Information may be provided directly by you or obtained from service providers involved in operating our store.

3. How We Use Your Information

We use personal information to:

  • Process purchases, payments, deliveries and returns.

  • Respond to customer enquiries and provide support.

  • Maintain website security and prevent fraudulent transactions.

  • Meet applicable legal, financial and accounting obligations.

  • Send marketing communications where consent or another lawful permission applies.

  • Understand website performance using analytics where permitted.

Our legal bases for processing may include contractual necessity, legal obligations, legitimate interests and consent, depending on the activity.

4. Payment Processing

Payments are processed through the payment providers available at checkout.

These providers handle payment details under their own security and privacy arrangements.

We use relevant transaction information to confirm orders, manage refunds and resolve payment enquiries.

5. Cookies and Similar Technologies

Our website uses cookies and similar technologies for essential shopping functions, including maintaining sessions, remembering basket contents and supporting secure checkout.

Where required, we request consent before using optional analytics or advertising cookies.

You may manage cookie preferences through available website controls or your browser settings.

6. Sharing Personal Information

We may share necessary information with:

  • Ecommerce platform and website hosting providers.

  • Payment processors.

  • Shipping and fulfilment partners.

  • Customer service and technical support providers.

  • Analytics and marketing providers, where legally permitted.

  • Professional advisers and relevant public authorities where required.

We do not sell customer personal information as a standalone commercial product.

7. International Data Transfers

Some service providers may process personal information outside the United Kingdom.

Where required, appropriate safeguards are used in accordance with applicable UK data protection law.

8. Data Retention

We retain personal information only for as long as necessary for the purposes for which it was collected, including fulfilling orders, maintaining required business records, resolving disputes and meeting legal obligations.

Information is deleted or anonymised when no longer required.

9. Your Data Protection Rights

Subject to applicable law, you may have the right to:

  • Access your personal information.

  • Request correction of inaccurate information.

  • Request deletion of eligible information.

  • Restrict certain processing activities.

  • Object to certain processing activities.

  • Request data portability.

  • Withdraw consent where processing relies on consent.

To exercise your rights, contact contact@bristolfavours.co.uk.

We normally respond within one month, subject to legally permitted extensions.

10. Information Security

We use appropriate technical and organisational measures to protect personal information against unauthorised access, misuse, alteration and loss.

No online transmission or storage system can be guaranteed completely secure.

11. Children's Privacy

Although we sell toys and children's products, purchasing and account functions are intended for adults.

If you believe a child has submitted personal information without appropriate authorisation, please contact us.

12. Information Required for Purchases

Certain contact, payment and delivery information is necessary to process orders.

If this information is not provided, we may be unable to complete a purchase or provide related services.

Marketing consent is optional.

13. External Websites

Our website may contain links to third-party websites.

We are not responsible for their independent privacy practices. Please review their privacy policies before providing personal information.

14. Complaints

If you have concerns about how your information is handled, please contact us first.

You may also have the right to complain to the UK Information Commissioner's Office (ICO).

15. Changes to This Policy

We may update this Privacy Policy to reflect changes in our business practices, services or legal requirements.

Updates will be published on this page with a revised date.

16. Contact Us

Bristol Favours Little Treasures

134a Church Rd, Redfield, Bristol BS5 9HH, United Kingdom

Email: contact@bristolfavours.co.uk

Phone: +44 79 7444 9801

Website: https://bristolfavours.co.uk