Terms of Service
Last Updated: October 2026
These Terms of Service apply to your use of bristolfavours.co.uk and purchases made from Bristol Favours Little Treasures. Please read them before placing an order.
1. About Us
Bristol Favours Little Treasures
134a Church Rd, Redfield, Bristol BS5 9HH, United Kingdom
Email: contact@bristolfavours.co.uk
Phone: +44 79 7444 9801
Website: https://bristolfavours.co.uk
2. Using Our Website
You agree to use our website lawfully and provide accurate information when placing orders.
You must not interfere with website security, introduce malicious software, attempt unauthorised access or use another person's payment details without permission.
Customers must be legally capable of entering into a binding contract.
3. Products and Descriptions
We offer toys, games, educational play products and collectables.
Please review product descriptions, dimensions, contents, recommended ages and safety warnings before purchasing.
We aim to display products accurately. Minor colour differences may occur between screens.
Your statutory rights concerning product quality and accurate descriptions remain unaffected.
4. Prices and Payment
Prices are displayed in British Pounds Sterling (GBP), unless otherwise stated, and include applicable taxes where required.
Shipping charges and the total payable amount are displayed before order submission.
Available payment methods are shown at checkout.
If a pricing error is identified before order acceptance, we may contact you to confirm the corrected price or arrange a cancellation and refund.
5. Orders and Acceptance
Submitting an order does not automatically mean it has been accepted.
An order acknowledgement confirms receipt of your request.
We accept an order when we issue a dispatch confirmation.
If an order cannot be fulfilled, we will notify you and refund any payment collected for the affected items.
6. Availability and Pre-Orders
All products are subject to availability.
If an item becomes unavailable, we will contact you regarding a refund or an alternative product.
Where pre-orders are offered, relevant dispatch estimates and conditions will be stated on the product page.
7. Shipping and Delivery
Orders are normally processed within 1–3 business days, excluding weekends and UK public holidays.
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Economy Shipping | 5–8 business days after dispatch | FREE |
| Standard Shipping | 3–4 business days after dispatch | £15.00 |
Delivery estimates exclude order processing time.
Please review our Shipping Policy for additional information.
8. Cancellations, Returns and Refunds
We offer a 30-day return period for eligible products.
For most online purchases, UK consumers also have a statutory right to notify us of cancellation within 14 days of receiving goods and then return them within a further 14 days.
Certain legal exceptions may apply.
Contact contact@bristolfavours.co.uk for return assistance.
Your statutory cancellation rights do not depend on our approval.
9. Faulty or Incorrect Products
If you receive faulty, damaged or incorrectly described goods, please contact us.
We will provide appropriate remedies in accordance with applicable consumer protection legislation, which may include a refund, repair or replacement.
10. Product Safety
Customers should follow product instructions, age recommendations and safety warnings.
Some toys contain small parts and may require adult supervision.
Keep potentially hazardous packaging away from young children.
11. Intellectual Property
Website content, trademarks, product images and other protected materials belong to their respective rights holders.
Unauthorised commercial reproduction or distribution is prohibited unless permitted by law or authorised by the rights holder.
12. Reviews and Customer Submissions
Customer reviews and submissions must be honest, relevant and lawful.
You must have permission to share photographs or other protected content.
We may remove unlawful, misleading, infringing or inappropriate submissions.
13. Privacy
Our Privacy Policy explains how personal information is collected, processed and protected.
14. Liability
We are responsible for foreseeable losses resulting from our breach of contract or failure to exercise reasonable care and skill.
Nothing in these terms excludes liability where doing so would be unlawful or limits your statutory consumer rights.
15. Events Outside Our Control
Events beyond our reasonable control may affect order fulfilment.
Where this occurs, we will take reasonable steps to minimise disruption and communicate relevant updates.
Your statutory rights remain unaffected.
16. Changes to These Terms
We may update these terms when necessary.
Revised terms will be published on our website.
The terms applicable to an accepted order are generally those in effect when the order was placed, unless otherwise required by law or agreed with you.
17. Governing Law
These terms are governed by the laws of England and Wales, subject to mandatory consumer protections that may apply.
18. Questions and Complaints
Bristol Favours Little Treasures
134a Church Rd, Redfield, Bristol BS5 9HH, United Kingdom
Email: contact@bristolfavours.co.uk
Phone: +44 79 7444 9801
Website: https://bristolfavours.co.uk