Shipping policy
Last updated: October 2026
At Bristol Favours Little Treasures, we aim to provide a straightforward and reliable delivery experience. This policy explains our order processing times, available delivery services, shipping charges and how we handle delivery enquiries.
Order Processing
Orders are normally prepared within 1–3 business days, Monday to Friday, excluding UK public holidays.
Orders placed during weekends or public holidays will begin processing on the next business day. Processing times are separate from the estimated shipping times.
Products with special dispatch arrangements, including pre-orders, may have different processing times as indicated on their product pages.
Shipping Options and Costs
The following delivery services are available for eligible United Kingdom addresses:
| Shipping Method | Estimated Delivery After Dispatch | Cost |
|---|---|---|
| Economy Shipping | 5–8 business days | FREE |
| Standard Shipping | 3–4 business days | £15.00 |
Including order processing, the estimated total delivery time is 6–11 business days for Economy Shipping and 4–7 business days for Standard Shipping.
Available delivery methods and final shipping charges are confirmed at checkout before payment.
Delivery Locations
We deliver to eligible addresses within the United Kingdom. Delivery availability may depend on the destination postcode and the products purchased.
If your address is not supported at checkout, please contact our customer service team before placing an order.
Tracking Your Order
Once your order has been dispatched, we will send a shipping confirmation email containing tracking information where available.
Tracking updates may take some time to appear after the courier receives your parcel.
For assistance with tracking, please contact contact@bristolfavours.co.uk and include your order number.
Delivery Address
Customers are responsible for entering accurate delivery information during checkout.
If you notice an error in your address, contact us immediately. We will attempt to make corrections before dispatch, although changes cannot be guaranteed once an order has entered the delivery network.
If a parcel is returned because of incorrect delivery information or an unsuccessful delivery attempt, we will contact you to discuss available options and any applicable redelivery costs.
Separate Shipments
Some orders may be delivered in multiple parcels. When an order is divided into separate shipments by us, no additional shipping charge will be applied for those separate parcels.
Delayed or Lost Orders
Delivery estimates are not guaranteed unless a specific delivery date has been expressly agreed.
Courier delays, severe weather, public holidays and other circumstances may affect delivery schedules.
If your parcel has not arrived within the estimated delivery period, please contact us. We will investigate the situation and arrange an appropriate solution, including a replacement or refund where applicable.
A tracking status marked as delivered does not prevent customers from reporting a parcel they have not received.
Damaged, Incorrect or Incomplete Orders
If your order arrives damaged, contains incorrect products or is missing items, please contact us promptly.
Include your order number, a description of the issue and photographs of the products and packaging where available.
Please retain the packaging while we investigate. Reporting an issue promptly helps us resolve it efficiently and does not affect your statutory consumer rights.
Responsibility for Delivery
We remain responsible for the goods until they are delivered into your physical possession or into the possession of a person you have nominated to receive them, subject to applicable law.
Returns
For information about returning purchased products, please consult our Returns & Refunds Policy.
Contact Us
Bristol Favours Little Treasures
134a Church Rd, Redfield, Bristol BS5 9HH, United Kingdom
Phone: +44 79 7444 9801
Email: contact@bristolfavours.co.uk
Website: bristolfavours.co.uk